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At Peter Christian, we want you to be completely happy with your purchase. If you wish to return an item for any reason, the following sections provide helpful information.
All items being returned or exchanged must be in as-new condition and preferably in their original packaging (this excludes items that are faulty). Unwanted items must be returned within a reasonable time (usually 28 days).
We cannot offer refunds or exchanges on:
If you return an item to us for refund, it can take up to 7 days from the day we receive the item to process your refund.
If an item is faulty or you are unsure whether an item is eligible for return please call our customer care team on 01273 492 287 (Monday–Friday 9am–5pm) or email us at: [email protected]
Our No Quibble Money Back Guarantee means we will exchange your item or refund your purchase price subject to items being in perfect condition, with their original packaging, and returned within 28 days. If you wish to return something, follow these easy steps.
If you require any help with this process, please call us on 01273 492 287 or email: [email protected]
For exchange items, as long as the requested replacement is in stock, dispatch will normally be within 2 to 3 days. If the exchange item requires alteration it may require a further 3 working days. Please allow 5 working days for dispatch during busy periods. If the requested item is out of stock, it will be sent out to you as soon as we receive more stock.
When returning your item, the way you originally paid for the purchase will determine how you will be refunded. It can take up to 7 days from the day we receive the item to process your refund.
If you paid by credit or debit card, we will refund the same card originally used to place and pay for the order.
If you paid for your order with PayPal we will refund into your PayPal account.
Amazon payment refunds are refunded through your Amazon account.
Refunds of orders by cheque will be refunded by cheque, but these are done fortnightly so may take a little longer.
The information in this section is supplemental to that shown in the preceeding sections.
If your order is faulty or not as described, please contact [email protected] or call +44 01273 492 287 (Monday–Friday 9am–5pm UK time). We will then decide whether we need the item to be returned to us or if photographic evidence will suffice.
Refunds will be in sterling, and may therefore not equate exactly to the amount you originally paid, due to fluctuating exchange rates.
Regrettably we are unable to provide free returns shipping for overseas customers. Follow the instructions on our delivery note and return it to us at Peter Christian, 29 Star Estate, Partridge Green, West Sussex, RH13 8RA, United Kingdom. Please return unwanted items within 28 days of purchase. Customers in the USA are provided with a returns portal on our dedicated US website.
Whatever your reason for returning goods, please ensure that you obtain proof of postage from your post office and use a tracked delivery service.
When returning items from outside the EU please be sure to state 'Returns Department' prominently at the top of the address and declare the goods as 'returns' to the couriers/postal service. This will prevent your return being delayed by UK Customs, allowing us to process it promptly. If you don't do this then your parcel may be held by UK Customs for processing which can take up to 28 days to complete. This will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and must be paid before customs will release the parcel to us. This is a non-refundable charge.
Customers in the USA should instead follow the instructions on the returns portal on our dedicated US website.
It can take up to 7 days from the day we receive the item to process your refund. Refunded cheques may take a little longer.