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On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please contact our customer services team on 01273 492 287 (Monday–Friday 9am to 5pm) who will be happy to help you.
You don't need to open an account with Peter Christian to purchase our products. Simply checkout as a guest when you make your purchase. However, if you register with us, you will be able to save your billing and delivery addresses and other details for faster shopping in the future, as well as view your online order history.
If you have forgotten your password, you can click here to request to change it or follow the 'Forgotten Password' instructions on the 'Log In' page (click on 'My Account' at the top of the website, then 'Log In').
We accept MasterCard and Visa, these payments are secured by Sage Pay. You can also choose to pay with PayPal and Amazon Payment. You will be taken to the relevant secure website to finalise your payment during the online checkout process. Once the transaction is complete, you will be returned to Peter Christian's website.
By default, product prices are displayed as UK VAT inclusive until you proceed to the checkout. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page. Please note that UK VAT will only be applied to orders sent within the United Kingdom (excluding the Channel Islands) and to all countries in the European Union.
You can amend or add to your Peter Christian order up until the time it is dispatched. Phone 01273 492 287, Monday–Friday 9am to 5pm, as soon as possible to allow sufficient time for your order to be amended. It is not possible to combine orders or add items to an existing order online.
We aim to dispatch all orders within 24 hours (Monday–Friday), except for items that are on backorder or where tailoring has been requested. Estimated delivery times are for guidance only and commence from the date of dispatch. After your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. If your order was placed over the telephone, you would have needed to request email confirmation at that time to benefit from this service.
When you have received your tracking number you can track your parcel on one of the following websites:
If you have any concerns regarding your order, please contact our customer services team on 01273 492 287 (Monday–Friday 9am to 5pm) or email our help desk at [email protected].
If you wish to return an item for any reason, we will exchange it, or issue a refund (subject to the goods being in as-new condition and returned within 28 days). Returning an item is simple. With every order we provide a FREEPOST returns label, which enables you to easily return goods to Peter Christian via the Post Office (within the UK) free of charge. When handing over the parcel at the Post Office, ask for a 'Proof of Posting' slip. You can use the box or mailbag that your item was sent in for ease of returns.
Conditions apply. Click here to view more information.
Yes! When handing over your return at the Post Office, ask for a 'Proof of Posting' slip. Then visit Royal Mail's website and select 'Track Your Item'. Enter in your barcode number, found on your 'Proof of Postage' slip. The location of your returned parcel will be displayed.
Your basket can be found on every page of the Peter Christian website on the right-hand side of the navigation bar, and also at the top of the website under 'My Account'.
The 'Promotion & Gift Codes' box is located under your shopping basket summary. Insert your promotional or gift card code in the box and click 'Apply Code'.
Because of their size or shape, some items will not fit into a gift box and are therefore not eligible for our gift wrapping service.
Items that cannot be gift wrapped are: All two and three piece suits, coats and raincoats, jackets (except MJ34 & MJ63), bath robes, all men’s and women’s bags, and size XL and up in certain chunkier knitwear. If you are unsure whether an item is eligible or not, please call +44 (0)1273 492 287 to speak to one of our customer care folks.
Gift wrapping costs £7 for the whole order*. All eligible items in your order will be wrapped and items may be boxed together if no instructions are given. If the items that require gift wrapping are for more than one person please include clear instructions on the gift wrapping web page*.
Your order can be sent to you or directly to the lucky recipient but we cannot send parcels to multiple addresses within a single order.
Peter Christian can tailor your trouser leg length or add brace buttons for just £7.50 per pair. Please request this service when ordering by telephone or using the order form in our catalogue. This service is not available for online orders. We regret that trousers that we have altered specifically for you cannot be returned.