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Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please contact our customer services team on 01273 492 287 (Monday–Friday 9am to 5pm) who will be happy to help you.

Do I need an account to place an order?

You don't need to open an account with Peter Christian to purchase our products. Simply checkout as a guest when you make your purchase. However, if you register with us, you will be able to save your billing and delivery addresses and other details for faster shopping in the future, as well as view your online order history.

How do I reset my password?

If you have forgotten your password, you can click here to request to change it or follow the 'Forgotten Password' instructions on the 'Log In' page.

What methods of payment does Peter Christian accept?

We accept MasterCard and Visa, these payments are secured by Sage Pay. You can also choose to pay with PayPal and Amazon Payment. You will be taken to the relevant secure website to finalise your payment during the online checkout process. Once the transaction is complete, you will be returned to Peter Christian's website.

How much will I have to pay in tax and duties?

By default, product prices are displayed as UK VAT inclusive until you proceed to the checkout. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page. Please note that UK VAT will only be applied to orders sent within the United Kingdom (excluding the Channel Islands) and to all countries in the European Union.

Can I add items to an existing order?

You can amend or add to your Peter Christian order up until the time it is dispatched. Phone 01273 492 287, Monday–Friday 9am to 5pm, as soon as possible to allow sufficient time for your order to be amended. It is not possible to combine orders or add items to an existing order online.

Where is my order?

We aim to dispatch all orders within 24 hours (Monday–Friday), except for items that are on backorder or where tailoring has been requested. Estimated delivery times are for guidance only and commence from the date of dispatch. After your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. If your order was placed over the telephone, you would have needed to request email confirmation at that time to benefit from this service.


When you have received your tracking number you can track your delivery on one of the following websites:

If you have any concerns regarding your order, please contact our customer services team on 01273 492 287 (Monday–Friday 9am to 5pm) or email our help desk at [email protected].

How do I return or exchange an item?

If you wish to return an item for any reason, we will exchange it, or issue a refund (subject to the goods being in as-new condition and returned within 28 days). Returning an item is simple. With every order we provide a FREEPOST returns label, which enables you to easily return goods to Peter Christian via the Post Office (within the UK) free of charge. When handing over the parcel at the Post Office, ask for a 'Proof of Posting' slip. You can use the box or mailbag that your item was sent in for ease of returns.


Conditions apply. Click here to view more information.

Can I track a parcel that I’ve returned to Peter Christian?

Yes! When handing over your return at the Post Office, ask for a 'Proof of Posting' slip. Then visit Royal Mail's website and select 'Track Your Item'. Enter in your barcode number, found on your 'Proof of Postage' slip. The location of your returned parcel will be displayed.


Click here to track your returned parcel.

Where is my shopping basket shown on the website?

Your basket can be found on every page of the Peter Christian website on the right-hand side of the navigation bar, and also in the top-right drop-down menu under 'My Account'.

Where do I enter my promotional / gift code?

The 'Promotion & Gift Codes' box is located under your shopping basket summary. Insert your promotional or gift card code in the box and click 'Apply Code'.

What is a French Bearer?

The French Bearer is a special button behind the fly of trousers which helps hold the front of the trousers flat, taking the strain off the fly and making your trousers look smarter.

Can I order my trousers tailored to fit?

Peter Christian can tailor your trouser leg length or add brace buttons for just £7.50 per pair. Please request this service when ordering by telephone or using the order form in our catalogue. This service is not available for online orders. We regret that trousers that we have altered specifically for you cannot be returned.